We're here
when you need us
Questions about your order, discreet packaging, shipping status, or returns? Reach our support team by email — we respond privately within 24–48 business hours.
How to reach us
Email support
The best way to reach us. For order questions, returns, or anything requiring a careful review, email is our primary support channel.
[email protected]Track your order
Check your shipping confirmation email for a tracking number. Orders process in 1–3 business days, then ship within 10–15 business days.
View shipping policyReturns & exchanges
Contact us within 14 days of delivery. Include your order number and photos if the item arrived damaged. Some items have hygiene restrictions.
View returns policyContact our support team
Your message is handled privately. We never share order details.
Common questions, answered
Shipping times
Processing 1–3 days. Delivery 10–15 business days. Free shipping over $99.
Discreet packaging
Plain outer packaging. Packing slips show SKU only — no product names.
Returns & exchanges
Contact us within 14 days of delivery. Review our policy for hygiene-restricted items.
Account & orders
Sign in to view order history, account details, and checkout status.
Frequently asked questions
Our support team replies within 24–48 business hours on weekdays. For the fastest reply, include your order number and the email you used at checkout. If we need more information we will ask in our first reply.
Yes. Every order ships in plain, unmarked outer packaging. The packing slip inside shows only an order number and SKU — no product names or brand references. Billing statements reference the business name, not the product category.
Email us as soon as possible at [email protected]. Orders typically enter processing within a few hours. If your order has not yet shipped we will do our best to make changes. Once an order has shipped, changes cannot be made.
Email us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. This helps us resolve your case quickly without extra back-and-forth.
Yes. PayPal is our current payment method. For billing questions related to your PayPal transaction, PayPal’s own display rules apply. We are happy to help clarify anything from our side.
We accept return or exchange requests within 14 days of delivery. Due to hygiene regulations, items that have been used or opened from sealed packaging may not be eligible for return. Please review our full returns policy for details.
Support that respects your privacy
We handle every support request with the same discretion we apply to packaging and billing.
Your message stays private
Support conversations are used only to resolve your request. We do not share, sell, or reference order content outside of support.
Packing slips show SKU only
Packing slips included in your shipment show item SKUs and quantities — not product descriptions or category names.
Email-only, no chat logging
We use email support so your questions are handled carefully, one at a time, without live-chat transcripts that persist on third-party servers.
